Terms & Conditions

1. Booking & Confirmation

• All bookings must be made in advance and are confirmed upon receipt of a deposit.
• A 50% deposit is required to secure your reservation.
• The remaining balance must be paid no later than 14 days prior to the departure date.
• Bookings made within 14 days of departure require full payment at the time of booking.
• Booking confirmation, trip details, and payment instructions will be sent via email.

2. Payment Methods

• Payments may be made via bank transfer, credit card, or online payment platforms (details provided upon booking).
• Any bank fees, transfer fees, or currency conversion charges are the responsibility of the guest.

3. Cancellation Policy

• More than 30 days before departure: 80% refund of total payment
• 15–30 days before departure: 50% refund of total payment
• Less than 15 days before departure: No refund (100% cancellation fee)
• No refunds will be issued for unused services, missed tours, or early departure.
• Postponement or rescheduling may be considered subject to availability and company discretion.

4. Travel Insurance

• Guests are strongly advised to obtain personal travel and medical insurance covering:
• Trip cancellations
• Accidents or injuries
• Medical treatment
• Emergency evacuation
• The company is not responsible for personal loss, damage, illness, or injury during the trip.

5. Health & Safety

• Guests must be in good physical condition to participate in trekking, snorkeling, or other outdoor activities.
• Any medical conditions or dietary requirements must be disclosed at the time of booking.
• Safety equipment (life jackets, first aid kits, etc.) is provided onboard.
• The crew and guide reserve the right to modify or cancel activities due to weather, safety, or unforeseen circumstances.

6. Itinerary & Weather Conditions

• All itineraries are subject to change due to weather, sea conditions, or local authority regulations.
• The captain and guide have full authority to adjust routes for passenger safety and comfort.
• Missed destinations or activities caused by weather conditions do not qualify for refunds.

7. Responsibility & Liability

• The company acts solely as an agent for transportation, accommodation, and other service providers.
• The company shall not be held liable for any loss, injury, damage, delay, or irregularity caused by circumstances beyond its control, including but not limited to:
• Natural disasters
• Pandemics
• Flight cancellations
• Government regulations or restrictions

8. Personal Belongings

• Guests are responsible for their personal belongings at all times.
• Valuables may be stored in designated lockers onboard; however, the company is not liable for loss or damage.

9. Alcohol & Guest Conduct

• Alcoholic beverages are permitted in moderation.
• The crew reserves the right to refuse service or terminate the trip for guests whose behavior endangers themselves or others.
• Illegal drug use is strictly prohibited and will result in immediate trip termination without refund.

10. Acceptance of Terms

By confirming a booking and submitting payment, guests acknowledge that they have read, understood, and agreed to all terms and conditions stated above.